Terms and Conditions for Gardeners Fortis Green

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Fortis Green. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear understanding of the service scope, payment arrangements, cancellations, liabilities, and legal responsibilities that apply to all gardening services in Fortis Green and surrounding areas where work is accepted.

The terms apply to domestic and commercial customers unless a separate written agreement states otherwise. In these conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or the person authorised to act on the customer’s behalf. These gardeners Fortis Green terms may be updated from time to time, and the version in force at the time of booking will normally apply to the relevant job.

Work covered under these terms may include regular garden maintenance, hedge cutting, lawn care, planting, pruning, leaf clearance, border tidying, jet washing where agreed, and similar outdoor services. Any activity not expressly included in the agreed quotation or booking confirmation is outside the original scope and may require additional charges. Where a customer requests changes to the work, we will confirm whether the revised instruction can be completed and whether the price or schedule will change.

Booking Process

Bookings are accepted by phone, email, online request, or any other method we make available. A booking is only confirmed once the service details, date, estimated price, and any special requirements have been agreed. An estimate is not the same as a fixed quotation unless we clearly state otherwise. Gardeners Fortis Green may request photographs, a site visit, or further information before confirming a booking, especially where the work is complex, access is limited, or the size of the area is uncertain.

It is your responsibility to provide accurate information at the time of booking. This includes the condition of the garden, access arrangements, the presence of pets, hazards, restricted parking, water or power access if relevant, and any known restrictions affecting the property. If the information supplied is incomplete or incorrect, we may revise the price, reschedule the appointment, or decline to proceed if the job cannot reasonably be completed as initially expected.

We will aim to attend on the agreed date and within the agreed time window, but all dates are provided on a reasonable-efforts basis unless otherwise stated. Weather conditions, traffic, equipment failure, staff illness, or safety concerns may affect attendance or completion. If an appointment needs to be rearranged, we will try to offer an alternative date. We do not accept liability for delays caused by events beyond our reasonable control, including extreme weather or access problems.

Payments and Charges

All prices are stated in pounds sterling and, unless agreed otherwise, include labour only or labour and materials as specified in the quotation. Any additional materials, waste transfer charges, parking fees, or specialist equipment requested by the customer may be added to the final invoice. Where a price has been estimated, the final charge may differ if the actual work required is greater than originally described.

Payment is due in accordance with the terms stated on the quotation or invoice. If no other terms are specified, payment is due on completion of the work or within 7 days of invoice issue, whichever is stated on the invoice. For larger projects or repeat services, we may request a deposit or staged payments before work begins. Gardening services Fortis Green may be suspended until any required deposit has been received.

If payment is not received by the due date, we may charge reasonable late-payment interest and recovery costs permitted by law. We reserve the right to withhold future services, remove discounts, or refer the matter to a debt recovery process where appropriate. Any dispute about an invoice must be raised promptly and in good faith, with enough detail for us to review the concern. Undisputed amounts should still be paid by the due date.

Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking, but reasonable notice is required. Unless a different cancellation policy is stated at the time of booking, we ask for at least 24 hours’ notice for standard appointments and longer notice for larger jobs, material purchases, or planned site visits. Where insufficient notice is given, we may charge a cancellation fee to cover loss of time, travel, or materials already ordered.

If we arrive at the property and cannot carry out the work because access is unavailable, parking restrictions prevent attendance, the site is unsafe, or the customer is not ready for the appointment, a call-out fee or wasted-journey charge may apply. Where possible, we will offer an alternative time, but this cannot always be guaranteed. You must ensure that the area to be worked on is reasonably accessible and that any necessary permissions have been obtained before the visit.

We may reschedule or cancel a booking if conditions make the work unsafe or impractical, including during severe weather, operational difficulties, or where the property presents a health and safety concern that was not disclosed in advance. In such circumstances, we will aim to provide notice as soon as reasonably possible. Any deposit paid for work not yet started will normally be returned or credited, unless non-refundable costs have already been incurred with your approval.

Service Standards, Liability, and Limits

We will carry out services with reasonable care and skill, using suitable tools and materials for the job agreed. However, gardening work often involves natural variation, pre-existing plant weakness, hidden defects, seasonal conditions, and unpredictable site factors. Results may therefore differ according to weather, soil condition, plant health, previous maintenance, and the overall condition of the garden at the time of service.

We are not responsible for damage caused by pre-existing defects, poor structural condition, unstable surfaces, hidden cables, buried objects, defective tools supplied by the customer, or instructions that conflict with safe working practices. You should notify us of any known hazards before work begins. We may refuse to carry out an instruction if, in our opinion, it could damage property, plants, or equipment, or create a safety risk.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability for loss or damage arising from any single booking is limited to the amount paid or payable for the relevant service, except where a higher limit is agreed in writing. We do not accept responsibility for indirect or consequential losses such as loss of profit, loss of business, or loss of enjoyment.

Where plants are pruned, cut back, or removed at your request, you accept that some species may react unpredictably and may not recover as expected. Any advice provided by our staff is given in good faith based on visible conditions, but it is not a guarantee of plant health or future performance. Customers remain responsible for ongoing watering, feeding, and aftercare unless these tasks are specifically included in the service agreement.

Waste Removal and Regulatory Compliance

Gardeners Fortis Green will handle garden waste in accordance with applicable UK waste rules. Unless stated otherwise, waste removal is an optional service and may be charged separately. Green waste, soil, branches, turf, and other garden materials collected by us may be transported to licensed facilities, reused where lawful and appropriate, or disposed of through approved routes. We do not leave waste on public land or in unauthorised locations.

You must not ask us to remove waste that is hazardous, contaminated, or not reasonably related to the gardening work without prior agreement. This includes asbestos, chemicals, oils, medical waste, batteries, needles, or materials that require specialist handling. If such items are discovered during the work, we may stop and seek instructions, or arrange proper handling at additional cost if permitted by law and if suitable arrangements can be made.

Where waste transfer documentation, duty-of-care records, or similar compliance records are required, we will maintain them in line with legal obligations. If you retain waste on site, it becomes your responsibility to store and dispose of it lawfully. You must not instruct us to breach environmental laws, fly-tipping rules, or local disposal requirements. We reserve the right to refuse any request that could result in unlawful disposal or unsafe handling.

Customer Responsibilities

To enable us to perform the service properly, you must provide timely access to the property and ensure the work area is as clear as reasonably possible. This includes removing fragile items, securing pets, and advising us of any hidden utilities, irrigation systems, or fragile structures that may be affected by the work. If you fail to give necessary warnings, we are not liable for resulting damage unless it was caused by our negligence.

You are also responsible for ensuring that any requested service is permitted by the property owner, landlord, managing agent, freeholder, or any relevant authority. If consent is required for the work, you must obtain it before the appointment. We may ask for proof of authority or permission where appropriate. If work cannot proceed because permission was not obtained, cancellation charges may still apply.

Where our team needs to use water, electricity, or outside taps supplied by the property, you must ensure that these are safe, functional, and available unless we have agreed to provide alternatives. Any equipment, plants, or materials supplied by you remain your responsibility unless we have expressly accepted responsibility for them in writing. Clear instructions and prompt communication help avoid misunderstandings and reduce the risk of delays.

Complaints, Changes, and General Legal Terms

If you are dissatisfied with any aspect of the service, you should raise the issue as soon as possible so it can be reviewed promptly. We may ask for photographs, notes, or access to the affected area to assess the concern. Minor defects, where reasonably fixable, may be remedied by us at our discretion. A complaint does not automatically entitle the customer to withhold payment for work properly carried out.

Any variation to these terms must be agreed in writing. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy on one occasion does not waive that right on any other occasion. These terms, together with the quotation or invoice where applicable, form the agreement between the parties for the relevant service.

These terms are governed by the laws of England and Wales. Any dispute arising from the service or from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these conditions for Gardeners Fortis Green and related garden maintenance services.